FAQLED’s Terms, Conditions and Policies
General:
FAQLED.com is operated by FAQ Investments, Inc. and makes no representations or warranties of any kind, expressed or implied, as to the operation of this site, or to the information, content, materials, or products included on this site. Without limiting this general disclaimer, specifically disclaims the accuracy of the advertised prices of the products sold on this site and the accuracy of the descriptions and specification of those products including available quantity. To the full extent permitted by law, FAQLED.com disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for particular purpose. To the extent FAQLED.com is found liable to anyone on any legal theory or claim relating in any way to this Web site, any such liability shall be limited to the total purchase price actually paid to FAQLED.com for the product or products giving rise to FAQLED.com liability.
The products which are offered for sale from this web site are subject to the specific warranty and returns policy described within the Terms of Sales and Return policies. This web site and the materials in this web site are provided on an ” AS IS ” bases without warranties of any kind, either expressed or implied.
FAQLED.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Where applicable law does not allows the exclusion of implied warranties, so the above exclusion may not apply to you. FAQLED.com does not represent or warrant that materials in this web site are accurate, complete, reliable, current, or error-free.
FAQLED.com does not represent or warrant that this web site or its server(s) are free of viruses or other harmful components.
FAQLED.com reserve the right to change any and all content contained on this web site at any time without notice. References to any product, services, processes, or information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by FAQLED.com.
Terms of Sale:
Your use of this site indicates your acceptance of these terms and conditions. Your continued use of this web site or submittal of any order, by purchase order, email, and phone or electronically to FAQLED.com indicates acceptance of these terms and conditions.
Limitation of Liability:
In no event shall FAQLED.com be liable for any direct, special, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profit, or loss of data, whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with the use of this web site or the materials contained in, or accessed through, this web site.
Trademarks and Copyright:
This site is owned and operated by FAQ Investments, Inc. Unless otherwise specified, all materials appearing on this site, including the text, site design, logo, graphics, icon, and images, as well as the selection, assembly and arrangement thereof, are the sole property of FAQ Investments, Inc. (c) 2018, all rights reserved.
You may electronically copy and print hard copy portions of this web site for the sole purpose of using materials it contains for informational and non-commercial, personal use only. Any other use of the materials in this Web site-including any commercial use, reproduction for purpose other than described above, modification, distribution, republication, display, or performance-without the prior of FAQLED.com strictly prohibited. All traded marks used that belong to and are the property of those organizations who have registered such trademarks.
Links and Images:
This site contain links to other sites on the internet that are owned and operated by third parties and are not under the control of FAQLED.com, and it does not warrant, represent, or assume any responsibility or liability for the accuracy or completeness of their information, and contents. Images use on our web site are for illustration purposes only. Actual product may vary slightly from the image.
Typographical Errors:
While we make every effort to ensure accuracy in our web content, sometimes things are overlooked. FAQLED.com is not responsible for typographical errors or omissions relating to pricing, packing, quantity, specification, characteristics, attributes, photography or application. The Blog and FAQ are provided for general information and discussion purposes only. You must be a trained electric professional to install or replace any electrical fixture or equipment.
FAQLED.com has the right to cancel any order placed for any product listed at an incorrect price or shown with incorrect information, whether due to typographical error or otherwise and whether or not your order was accepted or your credit card charged or paid for. No other liability shall be incurred for such errors. Upon any such cancellation, if your credit card has already been charged for the purchase, or paid for, FAQLED.com will promptly issue a full credit to your account.
Indemnification:
By the use of our web site or submission of any order using our web site, you agree to hold FAQLED harmless and indemnify us of any acts by you on the use, installation, repair or replacement of the product being purchased. Furthermore, you agree to indemnify and hold us harmless for any material defects of the product and to assert your claim directly with the manufacturer.
Payment Methods:
Credit Cards- we accept all major credit cards including, Visa, MasterCard, Amex and Discover through our payment gateway processor: Paypal. Please be sure to provide your exact billing address and telephone number- the address and phone number that credit card bank has on file for you. Incorrect information may cause a delay in processing your order. See PayPal’s terms and conditions for details.
Sales Tax Information:
FAQLED.com is an on-line e-commerce seller and will charge sales tax on any order submitted through our web site and shipped with in Texas and other states as mandated by regulations of that state. If you wish to claim a sales tax exemption, please contact us and DO NOT place your order through our web site.
Price & Quantity:
- There is no minimum order amount, however, product is sold in case quantities as shown on the product description.
- All prices and packaging are subject to change without notice.
- Price, Case and Inner Pack are subject to change.
- All merchandise is subject to availability at time of shipment.
Order Acceptance Policy:
Receipt of your order by fax, phone, purchase order or electronically does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Your order is not a contract, but only a record of your offer to purchase a particular item at particular prices. After you place an order, FAQLED.com will determine whether or not to fill the order for any reason. FAQLED.com reserves the right to refuse your order for any reason, including, but not limited to the unavailability of a product or error in the price and product descriptions posted on this web site. By placing your order, you agree that FAQLED.com total liability, for any claim, shall be limited to the purchase price actually paid to FAQLED.com for the product. By placing your order, you also agree to all terms and conditions set forth anywhere on this site.
Return Policy:
FAQLED stands behind every product we sell. If you’re not pleased with your purchase, we’ll be strive to make things right or make a refund of your purchase, less shipping charges, within 7 days of your purchase delivery. If you are not satisfied with your purchase, we will exchange your product within 30 days. For any exchange or refund, we need the original receipt and a record of the purchase in our system, and the product must be in its original condition, unused, including the box, UPC bar code, packaging, and all the accessories. Buyer is responsible for the return shipping charge. Will we not pay the return shipping or refund the shipping cost. Please allow up to 10 business days for returns to be processed. Shipping and handling charges are not refundable.
See Warranty section for warranty related claim.
- Special order are non-refundable. No Exceptions.
Damages or Breakage:
FAQLED.com inspects each order to ensure goods are intact prior to shipping. FAQLED.com is not responsible for damages or breakage especially “glass items” during shipping. If breakage occurs, contact the shipping entity for your claim. Any sign of damage or unauthorized repair will void the warranty.
Warranty:
All products come with a limited manufacturer’s warranty against manufacture defects. Customer is required to maintain the product as per recommended maintenance for warranty to be in effect. Any unauthorized repairs or abuse to the product will void the warranty. FAQLED.com at its sole discretion may repair the defect or replace the product with similar product during the refund period. We will assist the Customer for any claims for warranty with the manufacturer for claims that are outside of our refund or exchange period, but we are not responsible for replacement, repair or refund of the product ourselves. Customer will be responsible for all freight in and out charges for sending the product back or reshipment. Unless the repairs or service is covered under limited warranty that is preapproved, customer will be responsible for all charges.
Shipping policy:
Unless informed otherwise in writing, the following is our standard policy:
a) All orders will be shipped from our distribution center in Texas.
b) All merchandise is sold FOB (freight on board) our warehouse.
c) All freight and handling charges need to be paid by buyer.
d) Freight and handling charges will not be refunded on any returns.
e) All shipments before leaving our distribution center would be checked for damage or brokerage, however accidents happen in shipping, therefore at the time of receiving you should inspect your delivery promptly and make claim through the shipping company and make sure the driver makes a note on the bill lading before he leaves.
f) The measurement for glassware are approximate and sometimes not actual size as picture shows.
g) We may use any one of these carriers at our discretion: FedEx, USPS or UPS. Allow 4 to 7 business days for delivery of ground orders.
h) Special orders may require up to 60 days for delivery.
Please make sure the Ship-To address you type during checkout is accurate. We are not responsible for any wrong or undeliverable addresses and we cannot change the address after you finish the checkout process. Delivery address must match what is selected at the payment checkout. We will not ship to any other address. We do not ship to PO boxes, Alaska, Hawaii, Porto Rico, or other US protectorates. In most cases we will ship your product in 24-48 hours. Large orders or special orders may require additional lead time for delivery. We will communicate that to you at that time. We will send you a shipping confirmation once your product is shipped. No product will be shipped prior to payment. For electronic payments, funds must be received in our bank account prior to shipment.
Privacy Policy:
FAQLED is committed, in a fair and equitable manner, to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with USA laws). The information we collect about you enables us to process your order and provide you with the best service possible. We only send promotional emails with your permission. We do not share or sell your personal information to any third party.
We do not store your credit card information on our network or servers at all. Your payment information is processed by world trusted PayPal’s secure payment processing gateway. PayPal may have its own privacy policy.
We will never collect sensitive information about you without your consent, however additional information you give us will be used for order processing and to contact you regarding our products and special promotions.
We employ other companies & individuals to perform functions on our behalf. Those companies and individuals will have access to personal information needed to perform those functions, but are not permitted to use it for any other purposes and are required to process the data in accordance with Data Protection legislation.
If you are receiving special promotions notifications or other emails from FAQLED, it is because you have signed up to our promotions on our site. You will only receive emails from FAQLED. You can unsubscribe from these emails at any time by clicking the Unsubscribe Link included in those emails or by contacting us using our Contact us form. Please allow up to 7 days during which time you may still continue to receive emails from us.
California
Proposition 65:
California residents please be advised of the following, pursuant to proposition 65:
WARNING
All general merchandise, glasses, and ceramics in our catalog, flyer, may contain chemicals known to the state of California to cause cancer, birth defects and other reproductive harm.